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New York Codes Rules Regulations (Last Updated: March 27,2024) |
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TITLE 16. Department of Public Service |
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Chapter I. Rules of Procedure |
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Subchapter B. Procedures and Requirements Concerning Consumer Protections |
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Part 11. Home Energy Fair Practices Act and Energy Consumer Protection Act--Rules |
| 16 CRR-NY I B 11 Notes |
| Sec. 11.1. Purpose |
| Sec. 11.2. Applicability of rules |
| Sec. 11.3. Applications for residential service |
| Sec. 11.4. Termination or disconnection of residential service, and suspension of distribution service pursuant to Public Service Law, section 32(5) |
| Sec. 11.5. Residential service—special procedures |
| Sec. 11.6. Voluntary third-party notice |
| Sec. 11.7. Service to entire multiple dwellings |
| Sec. 11.8. Service to two-family dwellings |
| Sec. 11.9. Reconnection of service, restoration of commodity supply, and conditions for ending suspension of distribution service |
| Sec. 11.10. Deferred payment agreements |
| Sec. 11.11. Budget or levelized payment plans |
| Sec. 11.12. Residential service deposits |
| Sec. 11.13. Meter readings and estimated bills |
| Sec. 11.14. Backbilling on residential accounts |
| Sec. 11.15. Late payment and other charges |
| Sec. 11.16. Contents of bills |
| Sec. 11.17. Notification requirements |
| Sec. 11.18. Emergency disconnections of residences |
| Sec. 11.19. Inspection and examination of distribution utility apparatus |
| Sec. 11.20. Complaints to the utility |
| Sec. 11.21. Emergency hotline |
| Sec. 11.22. Waiver |
| Shared Meter Regulations |