Sec. 11.21. Emergency hotline

(a) Emergency hotline at the commission.

The commission has established a toll-free telephone number that residential customers may call regarding initiation, termination, disconnection, suspension or reconnection of service. The number is 1 [phone] and customers may call on any business day between 7:30 a.m. and 7:30 p.m.

(b) Commission authority to order provision of service.

During times that the hotline is attended, and in response to calls, an employee of the commission shall have the authority to order the reconnection, continuation or initiation of utility service whenever a reasonable question regarding the circumstances of a termination, disconnection, suspension or refusal of service exists or whenever the health or safety of a person is involved.

(c) Utility responsibility.

Every utility shall submit to the commission the names and telephone numbers of employees authorized to direct compliance with orders issued under subdivision (b) of this section. Every utility shall adopt procedures necessary to comply with such orders.