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New York Codes Rules Regulations (Last Updated: March 27,2024) |
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TITLE 16. Department of Public Service |
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Chapter I. Rules of Procedure |
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Subchapter B. Procedures and Requirements Concerning Consumer Protections |
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Part 12. Consumer Complaint Procedures |
| 16 CRR-NY I B 12 Notes |
| Sec. 12.0. Applicability of Part 12 complaint procedures |
| Sec. 12.1. Complaints and questions |
| Sec. 12.2. Complaint files |
| Sec. 12.3. Continuation of service while a complaint is at the commission |
| Sec. 12.4. Initial decision on complaint |
| Sec. 12.5. Requests for informal hearing or review |
| Sec. 12.6. Description of informal hearings and reviews |
| Sec. 12.7. Rights of parties |
| Sec. 12.8. Powers and duties of hearing officers and reviewers |
| Sec. 12.9. Hearing postponement |
| Sec. 12.10. Failure to appear |
| Sec. 12.11. Settlement agreement |
| Sec. 12.12. Informal hearing or review decision |
| Sec. 12.13. Appeals to the commission |
| Sec. 12.14. Commission determination |