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New York Codes Rules Regulations (Last Updated: March 27,2024) |
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TITLE 16. Department of Public Service |
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Chapter IV. Steam Utilities |
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Subchapter D. Rates and Charges |
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Part 434. Notices of Discontinuance and Complaint Procedures |
| 16 CRR-NY IV D 434 Notes |
| Sec. 434.1. Notice of discontinuance—time |
| Sec. 434.2. Notice of discontinuance—format |
| Sec. 434.3. No discontinuance without verification of delinquent account |
| Sec. 434.4. Rapid posting of payments in response to notices of discontinuance |
| Sec. 434.5. Days when discontinuance of service is not permitted |
| Sec. 434.6. No additional notice required when payment by check is subsequently dishonored |
| Sec. 434.7. Discontinuance of service to entire multiple dwellings |
| Sec. 434.8. Billing disputes |
| Sec. 434.9. Publicizing complaint procedures |
| Sec. 434.10. Hardship procedures |
| Sec. 434.11. Special procedures during cold weather periods |
| Sec. 434.12. Survey of residential customers previously disconnected for nonpayment or theft of service |
| Sec. 434.13. Voluntary third-party notice prior to discontinuance of service |
| Sec. 434.14. Installment plans for residential customers |