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New York Codes Rules Regulations (Last Updated: March 27,2024) |
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TITLE 16. Department of Public Service |
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Chapter VIII. Cable Television |
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Subchapter B. General |
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Part 890. Customer Service and Consumer Protection Standards |
| 16 CRR-NY VIII B 890 Notes |
| Sec. 890.60. Applicability |
| Sec. 890.61. Definitions |
| Sec. 890.62. Billing practices; billing period |
| Sec. 890.63. Bill format, late charges, collection charges, reconnect charges and downgrade charges |
| Sec. 890.64. Billing disputes, auxiliary equipment, credits and refunds |
| Sec. 890.65. Credit for service outage |
| Sec. 890.66. Discontinuance of service for nonpayment |
| Sec. 890.70. Subscribers' complaints; procedure |
| Sec. 890.80. Subscriber notices |
| Sec. 890.90. Telephone availability and answer standards; customer service center |
| Sec. 890.91. Installations, outages and service calls |
| Sec. 890.92. Removal of home wiring |
| Sec. 890.93. Negative option promotional practices |