Sec. 200.20. Complaints

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(a) Each licensee shall establish and maintain written policies and procedures to fairly and timely resolve complaints.
(b) Each licensee must provide, in a clear and conspicuous manner, on its website or websites, in all physical locations, and in any other location as the superintendent may prescribe, the following disclosures:
(1) the licensee’s mailing address, email address, and telephone number for the receipt of complaints;
(2) a statement that the complainant may also bring his or her complaint to the attention of the Department;
(3) the Department’s mailing address, website, and telephone number; and
(4) such other information as the superintendent may require.
(c) Each licensee shall report to the superintendent any change in the licensee’s complaint policies or procedures within seven days.

                    
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