Sec. 7420.3. Facility grievance policies and procedures

OCFS shall develop written policies and procedures pursuant to this Part which shall include, but not be limited to:

(a) a detailed description of the grievance program operations including steps, timelines, investigative processes, and available appeal procedures;

(b) staff responsibilities and functions relative to the grievance program;

(c) procedures to provide grievance program accessibility to residents;

(d) a statement regarding safeguards for residents against reprisals for having filed a grievance;

(e) procedures for orientation to the grievance program for all facility staff and residents; and

(f) procedures for corrective action to be taken when a grievance is found to have merit.