Sec. 9620.2. Aspects of investigation of eligibility

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(a) Documents, personal observation, personal and collateral interviews and contacts, reports, correspondence and conferences are means of verification of information supplied.
(b) When information is sought from collateral sources other than public records because the applicant or participant cannot provide verification, there shall be a clear interpretation to the applicant, participant or his/her representative of what information is desired, why it is needed and how it will be used.

                    
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