7/3/12 N.Y. St. Reg. PSC-16-12-00011-A
PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following action:
Action taken:
On 6/14/12, the PSC adopted an order approving Orange and Rockland Utilities, Inc.'s petition to discontinue use of the Customer Assessment Survey and replace it with a Customer Contact Satisfaction Survey.
Statutory authority:
Public Service Law, sections 4(1) and 66(1)
Subject:
Discontinue use of the Customer Assessment Survey and replace it with a Customer Contact Satisfaction Survey.
Purpose:
To approve the discontinued use of the Customer Assessment Survey and replace it with a Customer Contact Satisfaction Survey.
Substance of final rule:
The Commission, on June 14, 2012 adopted an order approving Orange and Rockland Utilities, Inc.'s petition to discontinue use of the Customer Assessment Survey and replace it with a Customer Contact Satisfaction Survey included in the Customer Service Performance Incentive Mechanism.
Final rule as compared with last published rule:
No changes.
Text of rule may be obtained from:
Leann Ayer, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223, (518) 486-2655, email:
leann.ayer@dps.ny.gov An IRS employer ID no. or social security no. is required from firms or persons to be billed 25 cents per page. Please use tracking number found on last line of notice in requests.
Assessment of Public Comment
An assessment of public comment is not submitted with this notice because the rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.
