8/4/10 N.Y. St. Reg. PSC-10-09-00013-A
PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following action:
Action taken:
On 7/15/10, the PSC adopted an order concerning remote customer access to account information.
Statutory authority:
Public Service Law, section 66(1)
Subject:
Consideration of utilities compliance filings.
Purpose:
To approve, with modifications, certain utility proposals, and direct further filings of others.
Substance of final rule:
The Commission, on July 15, 2010, adopted an order approving, with modifications, the proposals of Central Hudson Gas & Electric Corporation, Consolidated Edison Company of New York, Inc., Niagara Mohawk Power Company d/b/a National Grid and Orange and Rockland Utilities, Inc. to provide customers with access to their utility account numbers conditioned on the customer's provision of a partial Social Security Number. The Commission directed, KeySpan Energy Delivery of New York and KeySpan Energy Delivery of Long Island to submit a report of estimated costs for providing customers with access through an Integrated Voice Response (IVR) System, and directed National Fuel Gas Distribution Corporation, New York State Electric and Gas Company and Rochester Gas and Electric Corporation to submit plans to provide customers with real-time remote access through an IVR system or other mechanism, and provide detailed estimates of the implementation costs for such plans, subject to the terms and conditions set forth in the order.
Final rule as compared with last published rule:
No changes.
Text of rule may be obtained from:
Leann Ayer, Public Service Commission, Three Empire State Plaza, Albany, New York 12223, (518) 486-2655, email:
leann_ayer@dps.state.ny.us An IRS employer ID no. or social security no. is required from firms or persons to be billed 25 cents per page. Please use tracking number found on last line of notice in requests.
Assessment of Public Comment
An assessment of public comment is not submitted with this notice because the rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.
