PSC-38-14-00010-P Inter-Carrier Telephone Service Quality Standard and Metrics and Administrative Changes

9/24/14 N.Y. St. Reg. PSC-38-14-00010-P

NEW YORK STATE REGISTER

VOLUME XXXVI, ISSUE 38

September 24, 2014

RULE MAKING ACTIVITIES

PUBLIC SERVICE COMMISSION

PROPOSED RULE MAKING

NO HEARING(S) SCHEDULED

 

I.D No. PSC-38-14-00010-P

Inter-Carrier Telephone Service Quality Standard and Metrics and Administrative Changes

PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following proposed rule:

Proposed Action:

The Public Service Commission is considering modifications to existing inter-carrier telephone service quality measures and standards and administrative changes as proposed by the Carrier Working Group.

Statutory authority:

Public Service Law, section 94(2)

Subject:

Inter-carrier telephone service quality standard and metrics and administrative changes.

Purpose:

To review recommendations from the Carrier Working Group and incorporate appropriate modifications to the existing Guidelines.

Substance of proposed rule:

The specific modifications to the Inter-Carrier Service Quality Guidelines are being considered by the Commission in this action include: administrative changes and process changes for specific products offered in the following metrics:

1. Order Confirmation Timeliness. The OR-1 metric measures the amount of elapsed time (in hours and minutes) between receipt of a valid order request (Verizon Ordering Interface) (or fax date and time stamp) and distribution of a Service Order confirmation. Rejected orders will have the clock re-started upon receipt of a valid order. These metrics are proposed for deletion due to no activity: OR-1-04-3210,OR-1-06-3341,OR-1-19-5030 and these are proposed due to low activity: OR-1-04-2214, OR-1-04-2341, OR-1-04-3341, OR-1-06-2214, OR-1-06-2341, OR-1-06-3213; OR-2-04-2200, OR-2-06-2210,OR-2-03-6080. OR-2 measures the amount of elapsed time (in hours or minutes) between receipt of an order request and distribution of a Service Order request, both based on Ordering Interface System (Request Manager) or fax date and time stamp. OR-2-04-2200, OR-2-06-2210, OR-2-03-6080 is deleted due to low activity. OR-13-3523 measures the percentage of large job hot cut project negotiations completed.

2. Pre-Ordering Performance. Pre-Ordering PO-2-02, PO-2-03-6080 measures the OSS Interface Availability. The OSS interface Availability metric is a measurement of the time during which the electronic OSS Interface is actually available as a percentage of scheduled availability. The PO-5-01 Metric measures the amount of time that elapses between Verizon identification of a Verizon interface outage and Verizon notification to CLECs that an outage exists.

3. Maintenance and Repair. The MR-1 Response Time OSS Maintenance Interface sub-metrics measure the response time defined as the time, in seconds, that elapses from receipt of a request at Verizon’s access platform to issuance of a response from Verizon’s access platform. These metrics, based on no activity, are proposed to be deleted: MR-1-09-6095, MR-1-04-6050. The MR-2 Trouble Report Rate metric measures the total initial Customer Direct (CD) or Customer Referred (CR) troubles (Category 1) reported, where the trouble disposition was found to be in the network, per 100 lines/circuits/trunks in service. These metrics, based on no activity, are proposed to be deleted: MR-2-01-2200, MR-2-01-5000 MR-2-02-2341, MR-2-02-3341, MR-2-05-2200, MR-2-05-2341, MR-2-05-3341. The MR-3 metrics measure the percent of reported Network Troubles not repaired and cleared by the date and time committed. These metrics, based on no activity, are proposed to be deleted: MR-3-01-2341, MR-3-03-2341, MR-3-03-2100, MR-3-03-3341. The MR-4 metric measures trouble duration intervals. These metrics, based on no activity, are proposed to be deleted: MR-4-01-2216, MR-4-01-2217, MR-4-012341, MR-4-01-3216, MR-4-01-3341, MR-4-02-2341, MR-4-03-2341, MR-4-04-2216, MR-4-04-2217, MR-4-04-2341, MR-4-04-3216, MR-04-06-2216, MR-4-06-2217, MR-4-06-3216, MR-4-07-2341, MR-4-08-2216, MR-4-08-2217, MR-08-2341, MR-4-08-3216, MR-4-08-3341. The MR-5 Repeat Trouble Reports metric measures the percent of troubles closed that have an additional trouble closed within 30 days for which a network trouble is found. The MR-5 metrics proposed to be closed are: MR-05-01-2200, MR-05-2341.

4. Provisioning Performance The PR-1 sub-metric measures the average interval offered for completed and cancelled orders. The metrics proposed to be deleted are PR-1-01-2341, PR-1-01-3341, PR-1-02-3341, PR-1-03-2120, PR-1-04-2100, PR-1-04-3112, PR-1-05-2100, PR-1-09-2210, PR-1-09-3512, PR-09-3530, PR-1-13-3529. The PR-3 sub-metric measures the percent of POTS orders completed in specified numbers (by metrics), of business days, between application and work completion dates. The proposed metrics are: PR-3-06-2100, PR-3-09-2100, PR-10-3341, PR-11-3528, PR-3-12-3531, PR-3-12- 3532, PR-3-13-3531, PR-3-13-3532.The PR-4 sub metric measures the percent of Order completed after the due date. The proposed metrics are PR-4-01-2211, PR-4-01-2213, PR-4-01-3210, PR-4-01-3213, PR-4-02-2200, PR-04-02-2341, PR-4-04-2341. The PR-5 sub-metric measures calculations for the report month include Orders that are complete in the billing system. The proposed metrics are: PR-5-01-2341, PR-5-02-2341. The PR-6 sub-metric measures the percent of lines/circuits/trunks installed where a reported trouble was found in the Verizon network within 30 days of Order completion. The proposed metrics are: PR-6-01-2341, PR-6-03-2341, PR-6-03-3341. The PR-8 sub-metric measures the number of open Orders that at the close of the reporting period have been a hold status for more than 30 calendar days, as a percent of Orders completed in the reporting period. The sub-metric is PR-08-01-2341.

5. Billing Accuracy. The BI-3-07-1000 sub-metric measures the promptness with which Verizon acknowledges and resolved CLEC billing adjustment claims proceed in the Verizon Bill Claim Center.

6. Network Performance. The NP-1 and NP-2 sub-metrics measure the percent of dedicated one-way Final Trunk Groups (FTGs) carrying traffic from Verizon’s tandem to the CLEC that exceed blocking design threshold. The proposed metrics are: NP-1-01-5000, NP-1-02-5000, NP-2-05-6701, NP-2-05-6702.

The most recent version of the C2C Guidelines is available at http://www/dps.ny.gov/carrier.htm. The Commission may adopt these modifications in whole or in part and may make any other changes to the Guidelines.

Text of proposed rule and any required statements and analyses may be obtained by filing a Document Request Form (F-96) located on our website http://www.dps.ny.gov/f96dir.htm. For questions, contact:

Deborah Swatling, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, [phone], email: [e-mail]

Data, views or arguments may be submitted to:

Kathleen H. Burgess, Secretary, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, [phone], email: [e-mail]

Public comment will be received until:

45 days after publication of this notice.

Regulatory Impact Statement, Regulatory Flexibility Analysis, Rural Area Flexibility Analysis and Job Impact Statement

Statements and analyses are not submitted with this notice because the proposed rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.

(97-C-0139SP33)