Sec. 651.17. Retention of complaint records

Except as specified in section 651.16 of this Part, each company shall retain records required by section 651.11 of this Part, schedule of records and periods of retention, for the period established therein. Records relevant to complaint proceedings not already contained in the company index of records should be added to the index as soon as a complaint is filed and retained until 60 days after final disposition of the complaint. Records a company is directed to retain as the result of a proceeding or inquiry by the commission to the extent not already contained in the index will also be added to the index and retained until 60 days after final disposition of the proceeding or inquiry.