Sec. 7420.2. Definitions

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As used in this Part, the following definitions shall apply to the terms listed below:
(a) Grievance shall mean a resident’s written complaint concerning either written or unwritten facility policies, procedures, rules, practices, programs, or the action or inaction of any person within the facility which personally affects the resident.
(b) Grievant shall mean a resident who has filed a grievance pursuant to this Part.
(c) Grievance coordinator shall mean staff designated to facilitate and monitor the resident grievance program.

                    
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