1/11/12 N.Y. St. Reg. PSC-37-11-00012-A
PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following action:
Action taken:
On 12/15/11, the PSC adopted an order approving New York State Electric & Gas Corporation's (NYSEG) proposed new Contact Satisfaction Survey targets, to become effective January 1, 2012.
Statutory authority:
Public Service Law, sections 5(1)(b), 65(1), (2), (3), 66(1), (3), (5), (10) and (12)
Subject:
Customer contact satisfaction survey.
Purpose:
To approve NYSEG's proposed new Contact Satisfaction Survey targets, to become effective January 1, 2012.
Substance of final rule:
The Commission, on December 15, 2011, adopted an order approving New York State Electric & Gas Corporation's proposed new Contact Satisfaction Survey targets, to become effective January 1, 2012, subject to the terms and conditions set forth in the order.
Final rule as compared with last published rule:
No changes.
Text of rule may be obtained from:
Leann Ayer, Public Service Commission, Three Empire State Plaza, Albany, New York 12223, (518) 486-2655, email:
leann_ayer@dps.ny.gov An IRS employer ID no. or social security no. is required from firms or persons to be billed 25 cents per page. Please use tracking number found on last line of notice in requests.
Assessment of Public Comment
An assessment of public comment is not submitted with this notice because the rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.
