PSC-41-14-00016-P Inter-Carrier Telephone Service Quality Standards and Metrics

10/15/14 N.Y. St. Reg. PSC-41-14-00016-P

NEW YORK STATE REGISTER

VOLUME XXXVI, ISSUE 41

October 15, 2014

RULE MAKING ACTIVITIES

PUBLIC SERVICE COMMISSION

PROPOSED RULE MAKING

NO HEARING(S) SCHEDULED

 

I.D No. PSC-41-14-00016-P

Inter-Carrier Telephone Service Quality Standards and Metrics

PURSUANT TO THE PROVISIONS OF THE State Administrative Procedure Act, NOTICE is hereby given of the following proposed rule:

Proposed Action:

The Commission is considering modification to existing inter-carrier telephone quality measures and standards as proposed by the Carrier Working Group.

Statutory authority:

Public Service Law, section 94(2)

Subject:

Inter-carrier telephone service quality standards and metrics.

Purpose:

To review recommendations from the Carrier Working Group and incorporate modifications to the existing guidelines.

Substance of proposed rule:

The Commission is considering modifications to the New York State Inter-Carrier Service Quality Guidelines (the C2C Guidelines), which were established, and are routinely updated, in Case 97-C-0139. Revisions to the C2C Guidelines are proposed by the Carrier Working Group (CWG), an industry group that meets regularly and whose active participants includes the incumbent and competitive local exchange telecommunications carriers in New York State and the Staff of the Department of Public Service. Specific modifications to the C2C Guidelines being considered by the Commission in this action include: administrative changes and process changes for specific products offered in the following metrics:

1. Order Confirmation Timeliness. The OR-1 metric measures the amount of elapsed time (in hours and minutes) between receipt of a valid order request (Verizon Ordering Interface) (or fax date and time stamp) and distribution of a Service Order confirmation. Rejected orders will have the clock re-started upon receipt of a valid order. These metrics are proposed for deletion due to no activity: OR-1-04-3210, OR-1-06-3341, OR-1-19-5030 and these are proposed due to low activity: OR-1-04-2214, OR-1-04-2341, OR-1-04-3341, OR-1-06-2214,OR-1-06-2341. OR-2 measures the amount of elapsed time (in hours and minutes) between receipt of an order request and distribution of a Service Order reject, both based on Ordering Interface System (Request Manager) or fax date and time stamp. OR-2-04-2200, OR-2-06-2200, OR-2-06-2341 is deleted due to low activity. OR-13-01-3523 measures the percentage of large job hot cut project negotiations completed and is proposed for deletion due to no activity.

2. Pre-Ordering Performance. Pre-Ordering PO-2-02-6060, PO-2-03-6060, PO-2-03-6080 measures the OSS Interface Availability and have little or no activity. The OSS Interface Availability metric is a measurement of the time during which the electronic OSS Interface is actually available as a percentage of scheduled availability.

3. Maintenance and Repair. The MR-1 Response Time OSS Maintenance Interface sub-metrics measures the response time defined as the time, in seconds, that elapses from receipt of a request at Verizon’s access platform to issuance of a response from Verizon’s access platform. These metrics, based on little or no activity, are proposed to be deleted: MR-1-09-6095, MR-1-04-6050. The MR-2 Trouble Report Rate metric measures the total initial Customer Direct (CD) or Customer Referred (CR) troubles (Category 1) reported, where the trouble disposition was found to be in the network, per 100 lines/circuits/trunks in service. These metrics, based on little or no activity, are proposed to be deleted: MR-2-01-2200, MR-2-02-2341, MR-2-03-2341, MR-2-05-2200, MR-2-05-2341, MR-2-05-3341. The MR-3 metrics measure the percent of reported Network Troubles not repaired and cleared by the date and time committed. These metrics, based on little or no activity, are proposed to be deleted: MR-3-01-2341, MR-3-02-2341, MR-3-03-2100, MR-3-03-2341, MR-3-03-3341. The MR-4 metric measures trouble duration intervals. These metrics, based on little or no activity, are proposed to be deleted: MR-4-01-2216, MR-4-01-2217, MR-4-01-2341, MR-4-01-3216, MR-4-01-3341, MR-4-02-2341, MR-4-03-2341, MR-4-04-2216, MR-4-04-2217, MR-4-04-2341, MR-4-04-3216, MR-4-06-2216, MR-4-06-2217, MR-4-06-3216, MR-4-07-2341, MR-4-08-2216, MR-4-08-2217, MR-4-08-2341, MR-4-08-3216. The MR-5 Repeat Trouble Reports metric measures the percent of troubles closed that have an additional trouble closed within 30 days for which a network trouble is found. The MR-5 metrics proposed to be deleted are: MR-5-01-2200, MR-5-01-2341.

4. Provisioning Performance. The PR-1 sub-metric measures the average interval offered for completed and cancelled orders. The metrics proposed to be deleted are: PR-1-01-2341, PR-1-01-3341, PR-1-02-2341, PR-1-02-3341, PR-1-03-2120, PR-1-04-2100, PR-1-04-3112, PR-1-05-2100, PR-1-05-3112, PR-1-09-2210, PR-1-09-3210, PR-1-09-3511, PR-1-09-3512, PR-1-09-3530, PR-1-13-3529. The PR-3 sub-metric measures the percent of POTS orders completed in a specified numbers (by metrics) - of business days, between application and work completion dates. These metrics, based on little or no activity, are proposed to be deleted: PR-3-06-2100, PR-3-09-2100, PR-3-10-3341, PR-3-11-3528, PR-3-12-3531, PR-3-12-3532, PR-3-13-3531, PR-3-13-3532. The PR-4 sub-metric measures the percent of Order completed after the due date. These metrics, based on little or no activity, are proposed to be deleted: PR-4-01-2210, PR-4-01-2211, PR-4-01-2213, PR-4-01-3210, PR-4-01-3213, PR-4-02-2200, PR-4-02-2341, PR-4-02-3200, PR-4-03-2200, PR-4-03-2341, PR-4-03-3341, PR-4-03-3530, PR-4-04-2341, PR-4-04-3341, PR-4-05-2341. The PR-5 sub-metric measures facility missed orders with calculations for the report month including orders complete in the billing system. These metrics, based on little or no activity, are proposed to be deleted: PR-5-01-2200, PR-5-01-2341, PR-5-01-3341, PR-5-02-2200, PR-5-02-2341, PR-5-02-3341. The PR-6 sub-metric measures the percent of lines/circuits/trunks installed where a reported trouble was found in the Verizon network within 30 days of order completion. These metrics, based on little or no activity, are proposed to be deleted: PR-6-01-2200, PR-6-01-2341, PR-6-03-2100, PR-6-03-2200, PR-6-03-2341, PR-6-03-3341, PR-6-03-5000. The PR-8 sub-metric measures the number of open orders that at the close of the reporting period have been in a hold status for more than 30 calendar days, as a percent of orders completed in the reporting period. These metrics, based on little or no activity, are proposed to be deleted: PR-8-01-2100, PR-8-01-2200, PR-8-01-2341, PR-8-01-3112.

5. Network Performance. The NP-1 sub-metric measure the percent of dedicated one-way Final Trunk Groups (FTGs) carrying traffic from Verizon’s tandem to the CLEC that exceed blocking design threshold. The NP-2 metric includes physical collocation arrangement products ordered and provisioned via the state tariffs. These metrics, based on little or no activity, are proposed to be deleted: NP-1-01-5000, NP-1-02-5000, NP-2-01-6701, NP-2-05-6701.

6. A change in the performance standard to “No Standard” for MR-2-01-5000 (Network Trouble Report Rated UNE Interconnection Trunks (CLEC)).

Text of proposed rule and any required statements and analyses may be obtained by filing a Document Request Form (F-96) located on our website http://www.dps.ny.gov/f96dir.htm. For questions, contact:

Deborah Swatling, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, [phone], email: [e-mail]

Data, views or arguments may be submitted to:

Kathleen H. Burgess, Secretary, Public Service Commission, 3 Empire State Plaza, Albany, New York 12223-1350, [phone], email: [e-mail]

Public comment will be received until:

45 days after publication of this notice.

Regulatory Impact Statement, Regulatory Flexibility Analysis, Rural Area Flexibility Analysis and Job Impact Statement

Statements and analyses are not submitted with this notice because the proposed rule is within the definition contained in section 102(2)(a)(ii) of the State Administrative Procedure Act.

(97-C-0139SP34)